Dispute resolution for consumers

Thailand has in place a variety of channels for consumer dispute resolution both via the judicial process and alternative schemes offered by Government agencies and civil society. This process began with the adoption of the CPA 1979 and has been facilitated by statutes enacted by Parliament and changes to court rules by the judiciary. The Government agencies, civil society organizations and even the courts have now begun to integrate the use of information and communication technology into their dispute resolution processes.

Sustainable Development Goals:

Good Health and Well-Being

Industry, Innovation and Infrastructure

Reduced Inequalities