Conclusion

MCTI requested this assessment at an opportune moment. Evolving around the Smart Zambia Master Plan, the Government is investing significant time and resources in ICT infrastructure, updating legislation and regulations, and building public sector capacity to provide e-services. Despite significant strides taken by the Government, there is no inter-ministerial coordination body on e-commerce and the digital economy. There is also weak public-private dialogue on key issues and the perception exists that the voices of tech startups and e-commerce entrepreneurs are not fully heard in the policymaking process.

Sustainable Development Goals:

Decent Work and Economic Growth

Partnerships for the Goals