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Capacities for Digital Government Transformation

Now, more than ever, government leaders are dealing with the critical question of how best to transform the public sector to effectively deliver services and achieve the Sustainable Development Goals (SDGs). For many countries, the answer is to leverage innovation and digital and frontier technologies. Digital technology applications can provide users with quick and easy access to public services and programmes and can also be used to create participatory mechanisms that allow people to become involved in decision-making and the design and delivery of services. Such technologies can support greater government openness and accountability and can be leveraged to increase public trust. At the same time, the use of digital technologies in government can pose risks and threats, including widening digital divides within and across countries and potentially undermining human rights, individual privacy and security of all kinds.

Sustainable Development Goals:
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