Access to digital skills is essential to foster a competitive e-commerce ecosystem. The eT Readies have concluded that there is a significant mismatch between the needs of e-commerce businesses and available workforce skills. This mismatch originates from untailored curricula at different levels of the education system. This is often complemented by a lack of public sector capacity to support e-commerce skills development initiatives. In recent years diverse initiatives across countries and continents have started to tackle this gap in e-commerce skills, particularly through a dynamic constellation of private sector-led digital entrepreneurship initiatives. The reviewed countries have undertaken various initiatives (see Figure 13). The overall implementation rate combining all 13 countries’ implemented recommendations in this policy area is 38 per cent.

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