1945

Global trends in e-government

The 2030 Agenda for Sustainable Development introduces the concept of data-driven governance and highlights the challenge to “increase significantly the availability of high-quality, timely, reliable and disaggregated data by 2030”. This chapter presents a data-driven analysis of the key trends of e-government development in 2018 based on the assessment of the E-Government Development Index (EGDI). It also describes and analyzes global trends in electronic and mobile service delivery and sheds light on the distribution of online services by income level and sectors.

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