Executive summary

A trend towards reforming the public sector has emerged in many countries in recent years spurred, primarily by the aspirations of citizens around the world, who are placing new demands on governments. The success of government leaders is increasingly being measured by the benefits they are creating for their constituents, namely, the private sector, citizens and communities. These ‘clients’ of government demand top performance and efficiency, proper accountability and public trust, and a renewed focus on delivering better service and results.

Related Subject(s): Democracy and Governance
Sustainable Development Goals:
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