Building Trust in Government

Innovations in Governance Reform in Asia

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The ability of governments and the global community to achieve the Millennium Development Goals, ensure security, and promote adherence to basic standards of human rights depends on people's trust in their government. This book seeks to answer many of the questions raised in reference to means of strengthening trust in government within the Asia Pacific region. Through analyses of trends within North-East Asia, South-East Asia, South Asia and the Pacific Islands and specific innovations and reforms at the country level, it provides various perspectives on the causes of the decline in trust, countries and institutions that have managed to maintain higher degrees of confidence, and governance innovations and practices that have played an important role in strengthening trust once it has faltered.



Building trust in government in Timor-Leste: The roles and strategies of United Nations missions

In a post-conflict country such as Timor-Leste, the trust of people in government depends on the government’s ability to maintain security and stability in the country. Furthermore, people’s trust in the government is determined by the extent of their confidence in the functioning of the various state institutions in delivering public services and in maintaining the transparency and accountability of governmental operations, the protection of human rights, and the rule of law. This chapter discusses how the United Nations helped, first, to establish and strengthen the capacity of a national law enforcement agency, Policia Nacional de Timor-Leste (PNTL); secondly, to deliver public services during the initial postconflict period and build institutional capacity; and, thirdly, to establish national institutions concerned with transparency and accountability, i.e. the Offices of the Inspector General, the Prosecutor General, and the Ombudsman (Provedor) for Human Rights and Justice, as well as the Courts, so that they can function effectively to discharge their responsibilities.


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