Compendium of ICT Applications on Electronic Government, Volume III

Mobile Applications on Citizen Engagement

image of Compendium of ICT Applications on Electronic Government, Volume III
This compendium is comprised of various case studies that focus on advancing citizen engagement by using information and communication technology (ICT) applications. Through mobile technology, ICT applications are working to deliver essential services in many parts of the world. ICT applications compliment and work together with government bodies to help deliver services in education, health, agriculture and financial empowerment – just to name a few. Mobile technology also allows information to become increasingly accessible to many different populations. ICT’s advancements through mobile technology are engaging people of all ages and are quickly gaining popularity in the developing parts of the world.



Executive summary

In response to today’s challenging economic conditions, improvements around the evolution of development thinking and practice need to be made. As innovation and technological advances in information and communication technologies (ICTs) have proven to bridge the digital-divide, countries have been integrating the application of ICTs into their development policies and programmes. In addition, government agencies have been adopting ICTs for the purposes of rapid information exchange within as well as between government and non-governmental entities such as citizens, non-profit organizations, and the private sector.


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