Compendium of ICT Applications on Electronic Government, Volume III

Mobile Applications on Citizen Engagement

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This compendium is comprised of various case studies that focus on advancing citizen engagement by using information and communication technology (ICT) applications. Through mobile technology, ICT applications are working to deliver essential services in many parts of the world. ICT applications compliment and work together with government bodies to help deliver services in education, health, agriculture and financial empowerment – just to name a few. Mobile technology also allows information to become increasingly accessible to many different populations. ICT’s advancements through mobile technology are engaging people of all ages and are quickly gaining popularity in the developing parts of the world.




At the United Nations World Summit in 2005, country leaders outlined a vision for a people-centered and inclusive information society, leveraging the potential of information and communications technology (ICT) for sustainable development. The onus to come up with new initiatives for ICT-led development, which ensure that everybody, regardless of their socio-economic background, has an equitable playing field, lies collectively on national governments, the private sector and civil society, as well as on international organizations, including the donor community. As a catalyst for achieving the Millennium Development Goals (MDGs), ICTs have been recognized and promoted by the United Nations as one of the key elements to increase socio-economic opportunities for all citizens from both developed and developing nations.


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