Compendium of Innovative E-government Practices

Volume V

image of Compendium of Innovative E-government Practices

As information and communication technologies (ICTs) are dramatically changing the lives of people around the world, governments must come to grips with finding solutions that will increase public value to their citizens. This publication creates a venue for promoting innovative e-government solutions, services and products developed by public institutions across the world. The Compendium also enables South-South and North-South information-sharing of their respective experiences and innovative practices. In both cases, the focus is on hastening innovation and creating public value for the citizenry. It covers a wide range of innovative practices, such as citizens service delivery, e-participation, information access, e-health, information sharing/access, crisis management, e-accounting, e-commerce, e-customs, e-petitioning, e-voting, e-education, e-justice, e-procurement, e-taxation, e-inclusion, e-environment, gender equality, government portal, government intranet, sustainable development, open government data, etc.




Colecta Palm was a project that involved the use of PDAs to enhance adherence to antiretroviral treatment and to support safer sex and HIV transmission risk reduction for people living with HIV/AIDS (PLWHA). It is an open source, secure web-based application that delivers Spanish-language surveys via audio on PDAs, was designed to ensure patient buy-in. Colecta-PALM provides behavioral messaging based on risk assessment responses for HIV patients. The application uses a wireless Intranet secure connection to transfer Web survey pages from desktop server to wireless-enabled PDA. Usability testing was undertaken using mixed methods including observation and semi-structured interviews.


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