Compendium of Innovative E-government Practices

Volume V

image of Compendium of Innovative E-government Practices

As information and communication technologies (ICTs) are dramatically changing the lives of people around the world, governments must come to grips with finding solutions that will increase public value to their citizens. This publication creates a venue for promoting innovative e-government solutions, services and products developed by public institutions across the world. The Compendium also enables South-South and North-South information-sharing of their respective experiences and innovative practices. In both cases, the focus is on hastening innovation and creating public value for the citizenry. It covers a wide range of innovative practices, such as citizens service delivery, e-participation, information access, e-health, information sharing/access, crisis management, e-accounting, e-commerce, e-customs, e-petitioning, e-voting, e-education, e-justice, e-procurement, e-taxation, e-inclusion, e-environment, gender equality, government portal, government intranet, sustainable development, open government data, etc.




AppLab Uganda introduced in 2009 a mobile health service application which provides information tips on health care. The application answers in particular questions pertaining to non-communicable diseases, HIV/AIDS, family planning methods, pregnancy, delivery or early infancy. In order to receive information tips, the user can send a text a question to the number 6001. The application will then, in return, send back an answer. Text queries for the health application are for free. The service also offers a Clinic Finder tool, which allows users to locate the nearest hospital, including opening hours and services provided.


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