United Nations E-Government Survey 2008

From E-Government to Connected Governance

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A trend towards reforming the public sector has emerged in many countries in recent years, attempting to revitalize public administration and make it more proactive, efficient, transparent and especially more service oriented. E-government can contribute significantly to the process of transformation of the government towards a leaner, more cost-effective government. However, the real benefit of e-government lies not in the use of technology per se, but in its application to processes of transformation. The 2008 year Survey presents an assessment of the new role of the government in enhancing public service delivery, while improving the efficiency and productivity of government processes and systems. The first part of the publication describes the findings of the United Nations e-Government Survey 2008 while the “how to” approach connected governance is the focus of Part II.




In the current era of technological advancement that is taking place all over the world, a new kind of rationalization has been introduced in the public sector by the use of modern information and communication technologies (ICTs). Increasingly the use of ICT tools and applications is leading to transformational shifts in public policy, processes and functions. E-government is being deployed not only to provide citizen services but for public sector efficiency purposes, improving transparency and accountability in government functions and allowing for cost savings in government administration. ICTs are changing the way the government does business for the people. In this context, egovernment is seen to be a lever for the transformation of government.


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