United Nations E-Government Survey 2008

From E-Government to Connected Governance

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A trend towards reforming the public sector has emerged in many countries in recent years, attempting to revitalize public administration and make it more proactive, efficient, transparent and especially more service oriented. E-government can contribute significantly to the process of transformation of the government towards a leaner, more cost-effective government. However, the real benefit of e-government lies not in the use of technology per se, but in its application to processes of transformation. The 2008 year Survey presents an assessment of the new role of the government in enhancing public service delivery, while improving the efficiency and productivity of government processes and systems. The first part of the publication describes the findings of the United Nations e-Government Survey 2008 while the “how to” approach connected governance is the focus of Part II.




In a world characterised by rapid change driven by globalization, the knowledge-based economy poses some challenges but also opportunities for the private sector and the public sector alike. According to the Organization for Economic Cooperation and Development, Knowledge Management (KM) has for some time been at the core of government tasks - inseparable from strategy, planning, consultation and implementation. Nevertheless, indications are that the public sector has been falling behind in these practices, compared to the private sector. This realization has prompted some governments to put KM high on their policy agendas.


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