United Nations E-Government Survey 2008

From E-Government to Connected Governance

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A trend towards reforming the public sector has emerged in many countries in recent years, attempting to revitalize public administration and make it more proactive, efficient, transparent and especially more service oriented. E-government can contribute significantly to the process of transformation of the government towards a leaner, more cost-effective government. However, the real benefit of e-government lies not in the use of technology per se, but in its application to processes of transformation. The 2008 year Survey presents an assessment of the new role of the government in enhancing public service delivery, while improving the efficiency and productivity of government processes and systems. The first part of the publication describes the findings of the United Nations e-Government Survey 2008 while the “how to” approach connected governance is the focus of Part II.



Origins and emergence of e-Government

The impetus for thinking about online and more online dimensions to public sector operations came during the 1990s when the mainstream advent of the Internet began to translate into dramatic declines in the cost of both communicating and processing information. Consistent in large manner with the re-engineering movement of the preceding decade, public sector organizations sought new ways to control costs and improve organizational efficiencies. New and better approaches to managing information technology and the emergence of online channels of service-delivery promised significant financial savings.


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