United Nations E-Government Survey 2010

Leveraging E-Government at a Time of Financial and Economic Crisis

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The theme of the 2010 Survey is how to leverage e-Government in the current financial and economic crisis. The crisis presents a major challenge for UN Member States’ attainment of national development goals. The Survey explores the potential of e-Government, focusing on its relationship with government spending such as stimulus funding, integrity and efficiency in financial monitoring, and public service delivery. The prime focus of the Survey will remain the Web Measure Index based on an extensive analysis of government national web portals/sites and ministries. Assessment of the e-Government readiness of the 192 UN Member States according to quantitative index of e-Readiness based on website assessment, telecommunication infrastructure and human capital.




E-government is a powerful tool for human development and essential to the achievement of the internationally agreed development goals including the Millennium Development Goals. Many countries are experiencing its transformative power in revitalizing public administration, overhauling public management, fostering inclusive leadership and moving civil service towards higher efficiency, transparency and accountability. They recognize e-government as a way of realizing the vision of a global information society. In contrast, countries slow to embrace e-government tend to remain mired in the typical institutional pathologies of supply-driven services and procedures, remoteness between government and citizen, and opaque decision-making processes.


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