United Nations E-Government Survey 2010

Leveraging E-Government at a Time of Financial and Economic Crisis

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The theme of the 2010 Survey is how to leverage e-Government in the current financial and economic crisis. The crisis presents a major challenge for UN Member States’ attainment of national development goals. The Survey explores the potential of e-Government, focusing on its relationship with government spending such as stimulus funding, integrity and efficiency in financial monitoring, and public service delivery. The prime focus of the Survey will remain the Web Measure Index based on an extensive analysis of government national web portals/sites and ministries. Assessment of the e-Government readiness of the 192 UN Member States according to quantitative index of e-Readiness based on website assessment, telecommunication infrastructure and human capital.




E-government – once a bold experiment and now an important tool for public sectortransformation – has progressed to the point where it is now a force for effective governanceand citizen participation, both at national and local levels. This is important. Untilgovernments have the capacity to lead development efforts and deliver services that fullyrespond to the needs of citizens, the achievement of the internationally agreed developmentgoals will continue to elude us. With the Millennium Development Goal timehorizon of 2015 quickly approaching, it is no longer a question of whether we can affordinformation and communications technology in health, education, environmental protectionand a multitude of other areas, but where to deploy them first and how rapidlygains can be realized.


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