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United Nations E-Government Survey 2012

E-Government for the People

image of United Nations E-Government Survey 2012

The survey was prepared in a context of multiple challenges to achieving sustainable development goals and a call for responsive and collaborative government. It explores the institutional framework for e-government and finds that the existence of a chief information officer acting as a national coordinating authority can help overcome internal barriers and focus minds on integrated responses to citizen concerns. The survey argues that e-government provides administrators with powerful tools for grappling with social equity and digital divide issues. Governments must find effective channels of communication that fit national circumstances while also taking steps to increase usage of online and mobile services to benefit citizens. The survey explores global e-government development and how best to move ahead.

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Bridging the digital divide by reaching out to vulnerable populations

Sustainable development cannot be reduced to environmental protection alone. Socioeconomic factors are just as important, and so are the institutional frameworks undergirding development and development management initiatives. Social exclusion and lack of adequate access to public services can significantly undermine sustainable development. E-government, in improving public service provision and delivery, and in promoting inclusion – with due regard to the needs of vulnerable populations – can be instrumental in mitigating the eff ects of exclusion and improving people’s livelihoods. E-government, in this sense, is instrumental in promoting a sustainable development that is for the people.

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