Taking a whole-of-government approach
- Author: United Nations
- Main Title: United Nations E-Government Survey 2012 , pp 55-71
- Publication Date: March 2012
- DOI: https://doi.org/10.18356/abdf024f-en
- Language: English
In recent years, there has been a change in emphasis away from structural devolution, disaggregation, and single-purpose organizations towards a more integrated approach to public service delivery. Variously termed “one-stop government,” “joined-up government” and “whole-of-government,” the movement from isolated silos in public administration to formal and informal networks is a global trend driven by various societal forces such as the growing complexity of problems that call for collaborative responses, the increased demand on the part of citizens for more personalized and accessible public services, which are to be planned, implemented and evaluated with their participation, and the opportunities presented by the Internet to transform the way the government works for the people.
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