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United Nations e-government survey 2014

E-Government for the future we want

image of United Nations e-government survey 2014
The UN E-Government Survey serves as a tool for decision-makers to identify their areas of strength and challenges. The Survey assesses the e-government readiness of the 193 Member States of the UN according to a quantitative composite index of e-readiness based on website assessment, telecommunication infrastructure, and human resource endowment. ICTs can help reinvent government in such a way that existing institutional arrangements can be restructured and new innovative arrangements can flourish, paving the way for a collaborative, effective, inclusive, transparent and accountable government, which is critical for sustainable development. DPADM, as a global hub for innovation in public governance, promotes knowledge sharing of innovative approaches and practices in public management, particularly in the area of e-government.

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E-Government for the post-2015 era: The usage perspective

This chapter outlines the current situation of e-government usage, particularly the efforts made by the 193 United Nations Member States. It examines various egovernment service channels (including mobile and social media), service channel mix and management in a multichannel world, exploring effective channel management strategies (with good opportunities) to increase eservice uptake. The chapter also looks at selected issues related to e-government service usage in several critical areas which can generate high returns for sustainable development, along with good practices; and provides concluding observations, with some policy suggestions on increasing e-service uptake.

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