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United Nations e-government survey 2014

E-Government for the future we want

image of United Nations e-government survey 2014
The UN E-Government Survey serves as a tool for decision-makers to identify their areas of strength and challenges. The Survey assesses the e-government readiness of the 193 Member States of the UN according to a quantitative composite index of e-readiness based on website assessment, telecommunication infrastructure, and human resource endowment. ICTs can help reinvent government in such a way that existing institutional arrangements can be restructured and new innovative arrangements can flourish, paving the way for a collaborative, effective, inclusive, transparent and accountable government, which is critical for sustainable development. DPADM, as a global hub for innovation in public governance, promotes knowledge sharing of innovative approaches and practices in public management, particularly in the area of e-government.

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Whole of government and collaborative governance

The growing complexity and interconnectedness of present sustainable development challenges require holistic responses that are based on coherent policies and collaborative decision-making processes, which in turn call for a transformation of public administration through the adoption of whole-of-government approaches and collaborative governance. Whole-of-government can be defined as “agencies working across portfolio boundaries to jointly achieve integrated responses to the issues of policy development, program management and service delivery” (Ojo et al., page 234, 2011) whereas collaborative governance refers to a process of governing based on collaboration between government and non-government stakeholders.

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