Progress in online service delivery
- Author: United Nations
- Main Title: United Nations e-government survey 2014 , pp 45-59
- Publication Date: September 2014
- DOI: https://doi.org/10.18356/67c6c830-en
- Language: English
Continuing the presentation and analysis of the world egovernment rankings, this chapter reports on global progress in online service delivery as evidenced by the 2014 United Nations E-Government Survey data and considers factors that may be helping or hindering the roll-out of e-services at the national level. The analysis attempts to shed light on the meaning behind the numbers by highlighting successful strategies and discussing some common challenges and barriers to achieving an efficient and effective public administration as a condition of good governance.
© United Nations
ISBN (PDF):
9789210564250
Book DOI:
https://doi.org/10.18356/73688f37-en
Related Subject(s):
Democracy and Governance
Sustainable Development Goals:
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