United Nations E-Government Survey 2016

E-Government in Support of Sustainable Development

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Since 2001, the United Nations Department of Economic and Social Affairs (DESA), Division for Public Administration and Development Management (DPADM) has published the United Nations E-Government Survey (“the Survey”). Now in its ninth edition, the Survey provides an analysis of emerging public administration trends and issues and of how e-government can support the realization of the internationally agreed development agenda and goals. The Survey offers insights about common challenges, broad trends and different strategies in e-government development among regions and across countries. By tracking the progress of countries globally over time, the Survey seeks to better understand the challenges and opportunities that the Member States face in developing their e-government programmes.



Engaging people through e-participation

While e-participation is still an evolving concept, there is vast evidence that e-participation technologies expand opportunities for civic engagement, including increased possibilities for people to participate in decision-making processes and service delivery to make societies more inclusive. It helps connect “citizens with one another and with their elected representatives” (Macintosh, 2006). E-participation can be defined “as the process of engaging citizens through ICTs in policy, decision-making, and service design and delivery in order to make it participatory, inclusive, and deliberative” (UNDESA, 2013).


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