United Nations E-Government Survey 2020

Digital Government in the Decade of Action for Sustainable Development (With addendum on COVID-19 Response)

image of United Nations E-Government Survey 2020

The Survey assesses global and regional e-government development through a comparative rating of national government portals relative to one another. It is designed to provide a snapshot of country trends and relative rankings of e-government development in the implementation of the Sustainable Development Goals. It presents trends and relative rankings of e-government development across 193 Member States through a quantitative composite index, the E-Government Development Index (EGDI), with three separate components - the Online Service Index (OSI), Telecommunication Infrastructure Index (TII), and Human Capital Index (HCI). Includes addendum on COVID-19 (coronavirus) response.



Local E-Government Development in Cities and Human Settlements

Innovation and technology development have disrupted traditional practices and the organization of societies. Information and communications technology (ICT), now widely utilized in all sectors of society, is playing an increasingly important role in interactions between Governments and people. There is a broad consensus that ICT can be used to increase the quality of service delivery, improve the efficiency of public institutions, reach large numbers of people, promote transparency and accountability, facilitate electronic interaction and participation, and mitigate corruption. However, technology evolves so rapidly that it becomes necessary to continuously “chase the digital wave”;1 it is therefore of the utmost importance that research be conducted to generate a better and more thorough understanding of the role of ICT in a globalized world and how Governments and public institutions can better use digital technology to achieve their development objectives.


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