United Nations E-Government Survey 2020

Digital Government in the Decade of Action for Sustainable Development (With addendum on COVID-19 Response)

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The Survey assesses global and regional e-government development through a comparative rating of national government portals relative to one another. It is designed to provide a snapshot of country trends and relative rankings of e-government development in the implementation of the Sustainable Development Goals. It presents trends and relative rankings of e-government development across 193 Member States through a quantitative composite index, the E-Government Development Index (EGDI), with three separate components - the Online Service Index (OSI), Telecommunication Infrastructure Index (TII), and Human Capital Index (HCI). Includes addendum on COVID-19 (coronavirus) response.



Regional Challenges and Opportunities

Chapter 3 presents a qualitative assessment of regional progress, complementing the global and regional quantitative assessments of e-government development provided in chapters 1 and 2. It offers an empirical overview of regional challenges and opportunities and analyses regional responses through a review of relevant initiatives and crossborder partnerships. This chapter has benefited from the contributions of various United Nations regional commissions and from the discussions and outputs of an expert group meeting on the preparatory process for the United Nations E-Government Survey, held by the United Nations Department of Economic and Social Affairs (UN DESA) in New York on 1 and 2 April 2019.


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