United Nations E-Government Survey 2020

Digital Government in the Decade of Action for Sustainable Development (With addendum on COVID-19 Response)

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The Survey assesses global and regional e-government development through a comparative rating of national government portals relative to one another. It is designed to provide a snapshot of country trends and relative rankings of e-government development in the implementation of the Sustainable Development Goals. It presents trends and relative rankings of e-government development across 193 Member States through a quantitative composite index, the E-Government Development Index (EGDI), with three separate components - the Online Service Index (OSI), Telecommunication Infrastructure Index (TII), and Human Capital Index (HCI). Includes addendum on COVID-19 (coronavirus) response.




Participation is a key dimension of governance and is one of the pillars of sustainable development, as underscored in Agenda 21, the outcome of the United Nations Conference on Environment and Development (the Earth Summit), in 1992. The 2030 Agenda for Sustainable Development also highlights the importance of national participatory processes, particularly in Sustainable Development Goal (SDG) target 16.7, which calls for ensuring responsive, inclusive, participatory and representative decision-making at all levels.


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