E-Government for the post-2015 era: The usage perspective
- Author: United Nations
- Main Title: United Nations e-government survey 2014 , pp 141-161
- Publication Date: September 2014
- DOI: https://doi.org/10.18356/384998b8-en
- Language: English
This chapter outlines the current situation of e-government usage, particularly the efforts made by the 193 United Nations Member States. It examines various egovernment service channels (including mobile and social media), service channel mix and management in a multichannel world, exploring effective channel management strategies (with good opportunities) to increase eservice uptake. The chapter also looks at selected issues related to e-government service usage in several critical areas which can generate high returns for sustainable development, along with good practices; and provides concluding observations, with some policy suggestions on increasing e-service uptake.
© United Nations
ISBN (PDF):
9789210564250
Book DOI:
https://doi.org/10.18356/73688f37-en
Related Subject(s):
Democracy and Governance
Sustainable Development Goals:
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