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E-Government for the post-2015 era: The usage perspective

This chapter outlines the current situation of e-government usage, particularly the efforts made by the 193 United Nations Member States. It examines various egovernment service channels (including mobile and social media), service channel mix and management in a multichannel world, exploring effective channel management strategies (with good opportunities) to increase eservice uptake. The chapter also looks at selected issues related to e-government service usage in several critical areas which can generate high returns for sustainable development, along with good practices; and provides concluding observations, with some policy suggestions on increasing e-service uptake.

Related Subject(s): Democracy and Governance
Sustainable Development Goals:
/content/books/9789210564250c011
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