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Export Quality Management

A Guide for Small and Medium-Sized Exporters - Second Edition

image of Export Quality Management

This publication seeks to provide small- and medium-sized exporters in developing countries and transition economies with a comprehensive understanding of crucial quality-related issues linked to the quality infrastructure. Structured in a question and answer format, the book answers 95 frequently asked questions by exporters about quality, technical requirements (standards, technical regulations, sanitary and phytosanitary measures), management systems, conformity assessment (testing, inspection, certification), metrology, accreditation, and the WTO Agreements on Technical Barriers to Trade and the Application of Sanitary and Phytosanitary Measures.

English Spanish, French

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What is a standard?

A standard is a document that pins down the characteristics of a product or a service. These characteristics may cover design, weight, size, performance, environmental requirements, interoperability, materials, production process or service delivery or even the protocols that allow computers or mobile phones to connect to each other. The standard may include or deal exclusively with terminology, symbols, packaging, marking or labelling requirements as they apply to a product, process or production method. There are also other types of standards, such as measurement standards which are dealt with in question 1.

English Spanish, French

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