Export Quality Management

A Guide for Small and Medium-Sized Exporters - Second Edition

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This publication seeks to provide small- and medium-sized exporters in developing countries and transition economies with a comprehensive understanding of crucial quality-related issues linked to the quality infrastructure. Structured in a question and answer format, the book answers 95 frequently asked questions by exporters about quality, technical requirements (standards, technical regulations, sanitary and phytosanitary measures), management systems, conformity assessment (testing, inspection, certification), metrology, accreditation, and the WTO Agreements on Technical Barriers to Trade and the Application of Sanitary and Phytosanitary Measures.

English Spanish, French


What is quality?

A quick Internet search will provide you with an interesting insight into the meaning of quality. For the Oxford English Dictionary, for example, quality is “the standard of something as measured against other things of a similar kind; the degree of excellence of something”. The Business Dictionary defines manufacturing-related quality - our main focus here - as “a measure of excellence or state of being free from defects, deficiencies and significant variations, brought about by the strict and consistent adherence to measurable and verifiable standards to achieve uniformity of output that satisfies specific customer or user requirements”. Finally, ISO 9000 defines quality simply as “the degree to which a set of inherent characteristics fulfils requirements”. These requirements are the needs or expectations, generally implied or obligatory, of interested parties such as customers, suppliers and society.

English French, Spanish

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