Export Quality Management

A Guide for Small and Medium-Sized Exporters - Second Edition

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This publication seeks to provide small- and medium-sized exporters in developing countries and transition economies with a comprehensive understanding of crucial quality-related issues linked to the quality infrastructure. Structured in a question and answer format, the book answers 95 frequently asked questions by exporters about quality, technical requirements (standards, technical regulations, sanitary and phytosanitary measures), management systems, conformity assessment (testing, inspection, certification), metrology, accreditation, and the WTO Agreements on Technical Barriers to Trade and the Application of Sanitary and Phytosanitary Measures.

English Spanish, French



Quality is a prerequisite for successful market access and for improving the competitiveness of exporters. However, meeting technical requirements is a challenge for many exporters, especially in view of the proliferation of standards. Countries impose a growing number of standards to protect the health and safety of their citizens and to meet demands of buyers for their specific needs. This has been confirmed by research conducted by the International Trade Centre (ITC), which has found that most problems faced by exporters are a result of non-tariff measures due to technical regulations, conformity assessment procedures, and sanitary and phytosanitary measures.

English French, Spanish

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