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Exporting Automotive Components

An Answer Book for Small and Medium-Sized Enterprises

image of Exporting Automotive Components

This publication is the ultimate question and answer book for small and medium-sized enterprises interested in exporting automobile components. It contains information on types of automotive parts, export market, and ways to capture the automobile components market. Other topics covered by this publication include the fundamentals of exporting, information sources on industry trends, buyers and suppliers, Internet directories, e-commerce and online procurement, and packaging and labeling.

English French, Spanish

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How can I monitor customer return rates?

Return rates are the percentage of customer returns for the total sales of a product. They are a very good measure of product reliability and performance, attributes that are important to customers in selecting products and companies. Therefore, you should monitor the return rates of all your products, and you should identify the precise reason for a customer return. The following classification might be appropriate.

English Spanish, French

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