Exporting Automotive Components

An Answer Book for Small and Medium-Sized Enterprises

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This publication is the ultimate question and answer book for small and medium-sized enterprises interested in exporting automobile components. It contains information on types of automotive parts, export market, and ways to capture the automobile components market. Other topics covered by this publication include the fundamentals of exporting, information sources on industry trends, buyers and suppliers, Internet directories, e-commerce and online procurement, and packaging and labeling.

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How can I improve customer service and communication through e-mail and websites?

The Internet is a ‘new’ medium to improve customer service and communication between you and your customers. The use of e-mail and well-designed websites gives value to your business and helps to create, establish and maintain valuable relationships with your customers. E-mail newsletters, for example, are a good way to promote your products and services. You can use video-conferencing via the Internet as a low-cost way to interact with your suppliers and customers. You can also conduct regular electronic surveys and send your customers the results.

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