Mobilizing Business for Trade in Services

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This book helps government and business to collaborate effectively, and can assist in training on trade negotiations and export strategies. It summarizes key arguments on the role of services in development, providing analysis and explanation of the regulatory reforms and trade negotiations needed to foster a vibrant services sector in developing countries. The book also reviews the following individual sectors: tourism; transport and logistics; communications; audiovisual; computer and business process outsourcing; financial services; professional and other business services; construction; distribution; and cultural and recreational services.

English French, Spanish


Managing regulatory reform

Services are widely subject to domestic regulation. This partly reflects key differences between the nature of goods and services. If, for example, a consumer buys a television that doesn’t work, depending upon local consumer protection laws he or she can take it back to the shop where it was bought and have it replaced, or perhaps receive a refund. But as services are supplied and consumed simultaneously, poor quality services cannot be taken back to the supplier.

English French, Spanish

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