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Offshore Back Office Operations

Supplying Support Services to Global Markets

image of Offshore Back Office Operations

This study focuses on back office operations (distance delivery of range of non-core service functions), as a way of doing business that offers significant business opportunities for governments and service firms in developing and transitional economies. It explains the phenomenon and types of back office operations; and how to determine back office operations as a deliberate development strategy. It delineates the structure for a back office promotional initiative and addresses competitiveness issues. It also outlines how to attract foreign investors or clients for local suppliers and gives examples of strategies that various countries have used to develop back office capabilities.

English French, Spanish

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Improving your competitiveness

In order to prepare and promote your capabilities, your advisory council will need to have a clear picture of the competitive environment. From the employment perspective, back office operations can vary considerably in size. In the United States the number of employees per operation ranges from 30 to 2,000 employees; a few operations have less than 10. In developing countries, smaller operations with 15 to 250 employees are more common. On average, there is one supervisor for every 30 employees, though smaller teams are more desirable.

English Spanish, French

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