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Offshore Back Office Operations

Supplying Support Services to Global Markets

image of Offshore Back Office Operations

This study focuses on back office operations (distance delivery of range of non-core service functions), as a way of doing business that offers significant business opportunities for governments and service firms in developing and transitional economies. It explains the phenomenon and types of back office operations; and how to determine back office operations as a deliberate development strategy. It delineates the structure for a back office promotional initiative and addresses competitiveness issues. It also outlines how to attract foreign investors or clients for local suppliers and gives examples of strategies that various countries have used to develop back office capabilities.

English French, Spanish

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Analysing back office possibilities

Offshore back office operations offer a high-growth market opportunity with the added benefit of helping one’s workforce to develop computer and customer service skills that are in demand and portable to other work environments. In the PricewaterhouseCoopers’ study of business process outsourcing (BPO), for example, 42% of corporate executives reported that their organizations were embracing BPO as a positive trend and 23% actually included the initiation of BPO in their annual business plan. Similarly, the 1999 Outsourcing Trends Report indicated that 97% of participating corporations expected to increase their spending on outsourcing in the year 2000 by at least 17%.

English French, Spanish

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