Offshore Back Office Operations

Supplying Support Services to Global Markets

image of Offshore Back Office Operations

This study focuses on back office operations (distance delivery of range of non-core service functions), as a way of doing business that offers significant business opportunities for governments and service firms in developing and transitional economies. It explains the phenomenon and types of back office operations; and how to determine back office operations as a deliberate development strategy. It delineates the structure for a back office promotional initiative and addresses competitiveness issues. It also outlines how to attract foreign investors or clients for local suppliers and gives examples of strategies that various countries have used to develop back office capabilities.

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Leveraging a teleport – Jamaica

Jamaica’s information processing industry got its start in the 1980s as a result of the Reagan Administration’s Caribbean Basin Initiative. This initiative was intended to stimulate United States investment in the region’s telecommunications industries, and led to the creation of a 100% digital telecommunications network. Jamaica Digiport International Ltd (JDI) was established in February 1988 as a joint venture company owned by AT&T (United States), Cable & Wireless (United Kingdom) and Telecommunications of Jamaica. Its mandate is to provide total telecommunications services to the export-oriented information processing industry in Jamaica’s free zones (particularly the Montego Bay Free Zone). It provides international services including long-distance, 800 services, switched services at 56 Kbps, SKYNET services at 57 Kbps, and T-1 leased lines.

English French, Spanish

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