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Offshore Back Office Operations

Supplying Support Services to Global Markets

image of Offshore Back Office Operations

This study focuses on back office operations (distance delivery of range of non-core service functions), as a way of doing business that offers significant business opportunities for governments and service firms in developing and transitional economies. It explains the phenomenon and types of back office operations; and how to determine back office operations as a deliberate development strategy. It delineates the structure for a back office promotional initiative and addresses competitiveness issues. It also outlines how to attract foreign investors or clients for local suppliers and gives examples of strategies that various countries have used to develop back office capabilities.

English French, Spanish

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Increasing value-added – Barbados

Barbados was one of the first Caribbean sugar-based economies to diversify its industrial base. One early component of that diversification strategy in the 1980s was to attract back office data-processing operations. Early foreign investors were primarily from the United States, led by American Airlines.

English French, Spanish

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