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Offshore Back Office Operations

Supplying Support Services to Global Markets

image of Offshore Back Office Operations

This study focuses on back office operations (distance delivery of range of non-core service functions), as a way of doing business that offers significant business opportunities for governments and service firms in developing and transitional economies. It explains the phenomenon and types of back office operations; and how to determine back office operations as a deliberate development strategy. It delineates the structure for a back office promotional initiative and addresses competitiveness issues. It also outlines how to attract foreign investors or clients for local suppliers and gives examples of strategies that various countries have used to develop back office capabilities.

English French, Spanish

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Marketing your national capabilities

Clients use the Internet to search for possible sites for back office operations, and you need to demonstrate your expertise in that medium through the sophistication of your Web presence. The Internet provides you with the opportunity to promote your capabilities globally at very little cost, giving you a level playing field. At the same time, a lack of visibility on the Internet can hurt your competitive positioning.

English French, Spanish

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