Offshore Back Office Operations

Supplying Support Services to Global Markets

image of Offshore Back Office Operations

This study focuses on back office operations (distance delivery of range of non-core service functions), as a way of doing business that offers significant business opportunities for governments and service firms in developing and transitional economies. It explains the phenomenon and types of back office operations; and how to determine back office operations as a deliberate development strategy. It delineates the structure for a back office promotional initiative and addresses competitiveness issues. It also outlines how to attract foreign investors or clients for local suppliers and gives examples of strategies that various countries have used to develop back office capabilities.

English French, Spanish


Innovative telecommunications partner – New Brunswick, Canada

In the late 1980s, New Brunswick (NB) was one of the small Atlantic Canadian provinces facing high unemployment rates because of restructuring in traditional industries such as fishing and forestry and a lack of alternative employment creation options. Young skilled workers were moving to central and western Canada where job opportunities were more abundant. In this challenging environment, the McKenna Government launched a partnership with the provincial telecommunications company, NBTel, to generate employment by taking advantage of the emerging digital economy. In fact, NB Premier Frank McKenna was so committed to a digital development strategy that he created a home page to promote this strategy among provincial residents and potential investors.

English Spanish, French

This is a required field
Please enter a valid email address
Approval was a Success
Invalid data
An Error Occurred
Approval was partially successful, following selected items could not be processed due to error