The SME and Information Technology

A Practical Study of SMEs at the IT Frontier

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This study identifies critical factors preventing small and medium-sized enterprises (SMEs) in developing countries from making optimal use of Information Technology (IT). It provides recommendations for SME support institutions as a basis for designing technical assistance services for the business sector. The publication also presents case studies illustrating active participation of trade support institutions in Africa, Asia and Latin America.

English Spanish, French



The revolution in information technology (IT) has provided a powerful new impetus to the growth of global business. By integrating information management into business operations, small and medium-sized enterprises (SMEs) can raise their competitiveness in the international market. Information technology, powered by the global telecommunications network, offers information on markets, products, clients and business partners and thus provides SME managers with numerous opportunities to participate more profitably in the expanding multilateral trading system.

English French, Spanish

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