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The SME and Information Technology

A Practical Study of SMEs at the IT Frontier

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This study identifies critical factors preventing small and medium-sized enterprises (SMEs) in developing countries from making optimal use of Information Technology (IT). It provides recommendations for SME support institutions as a basis for designing technical assistance services for the business sector. The publication also presents case studies illustrating active participation of trade support institutions in Africa, Asia and Latin America.

English Spanish, French

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Survey design and implementation

English French, Spanish

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