Conclusion

In the knowledge society, e-Government presents an opportunity to improve public service delivery as well as to broaden the range of opportunities for citizens to participate in the public decision-making process. However, this opportunity also presents the challenge of inclusiveness that is already prevalent in ICT access and use. The lack of representation from marginalized groups, particularly women who still suffer from gendered aspects of the digital divide in many countries, can further marginalize these groups from government service provision and participation. It is crucial to develop e-Government strategies targeted specifically towards empowerment of women if the digital divide is to be closed.

Related Subject(s): Women and Gender Issues