1945

Progress in online service delivery

Continuing the presentation and analysis of the world egovernment rankings, this chapter reports on global progress in online service delivery as evidenced by the 2014 United Nations E-Government Survey data and considers factors that may be helping or hindering the roll-out of e-services at the national level. The analysis attempts to shed light on the meaning behind the numbers by highlighting successful strategies and discussing some common challenges and barriers to achieving an efficient and effective public administration as a condition of good governance.

Related Subject(s): Democracy and Governance
Sustainable Development Goals:
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