الزراعة والتنمية الريفية والغابات
Government Electronic and Mobile Services Maturity Index (GEMS 2024)
The Government Electronic and Mobile Services (GEMS) Maturity Index aims to measure the maturity of government services delivered through web portals and mobile applications in Arab countries. It is a tool that enables decision makers and policymakers to monitor the progress of digital transformation programmes, with the aim to highlight certain dimensions not reflected in many international indicators, particularly service development, usage, user satisfaction and government efforts for public outreach. To this end, 100 government services have been identified for countries to deliver electronically to individuals and businesses. These services have been selected based on a life-cycle principle, ensuring they address the needs of individuals throughout various stages of their lives, and the needs of businesses from establishment to closure. The services are updated annually to reflect these evolving needs. This report presents the results of the GEMS maturity index for 2024 at both the regional and national levels. It also proposes recommendations that can be adopted to strengthen the digital transformation of government services nationally and ensure their availability through digital channels.
Acknowledgements
The Economic and Social Commission for Western Asia (ESCWA) would like to thank the following national coordinators from member States for their efforts in coordinating, collecting data, communicating with national institutions to fill out the various forms of the Government Electronic and Mobile Services Maturity Index (GEMS) and making valuable observations: Mr. Laraj Zerrouki (Ministry of Post and Telecommunications, Algeria), Ms. Fatima Musaiger (Information and eGovernment Authority, Bahrain), Mr. Abbas Abdul Kadhim (Ministry of Planning, Iraq), Ms. Sura Al-Khatib (Ministry of Digital Economy and Entrepreneurship, Jordan), Mr. Abdul Karim Al-Fowzan (Central Agency for Information Technology, Kuwait), Mr. Mohamed Salem Al-Qambari (General Information Authority, Libya), Mr. Mohamed Ould Bob (Ministry of Digital Transformation and Modernization of the Administration, Mauritania), Ms. Asma Afifi and Ms. Salma Khales (Agency of Digital Development, Morocco), Ms. Sumaya Al-Kindi and Ms. Omaima Al-Khanbashi (Ministry of Transport, Communications and Information Technology, Oman), Mr. Fadi Morjana (Ministry of Telecommunications and Digital Economy, the State of Palestine), Ms. Haya Al-Ansari and Ms. Noor Al-Kuwari (Ministry of Information and Communications Technology, Qatar), Mr. Majid Abdulla Al-Haidar (Digital Government Authority, Saudi Arabia), Mr. Zakaria Ismail and Mr. Mohamed Shafi (Ministry of Communications and Technology, Somalia), Ms. Maysoon Yassin (Ministry of Communications and Information Technology, the Syrian Arab Republic), Mr. Riad Ouslati (eGovernment Unit – Government Presidency, Tunisia), Mr. Ahmad Al-Aleeli and Mr. Abdel-Rahman Nazir (Telecommunications and Digital Government Regulatory Authority, the United Arab Emirates), and Mr. Raed Saeed (Ministry of Telecommunications and Information Technology, Yemen).
Introduction
Digital government transformation is a broad and constantly evolving concept.
GEMS conceptual framework
GEMS aims to measure the maturity of government services provided through portals and mobile applications in Arab countries.
GEMS results at the national level
The following section presents the detailed results for each member State that provided data for the GEMS 2024, and offers country-specific suggestions based on these results.
Strategic framework
Indigenous Peoples have the innate capacity and determination to tackle the challenges they face, as demonstrated by their successful enterprises that create employment, generate revenue and stimulate regional growth.
Executive summary
Indigenous Peoples constitute just 6% of the global population.
Empowering Indigenous Peoples Through Trade
A Comprehensive Roadmap
Indigenous Peoples in developing countries face obstacles that limit their participation in global trade, from inadequate infrastructure and logistical challenges to insufficient access to financial services and discriminatory practices. The International Trade Centre’s Indigenous Peoples and Trade Strategy aims to empower Indigenous businesses to trade regionally and globally while preserving and leveraging their unique cultural heritage, traditional knowledge and sustainable practices. The strategy, prepared in consultation with Indigenous Peoples, provides a roadmap to build business capacity, while equipping business support organizations and strengthening governments to tailor their support and improve trade policies that boost trade opportunities for Indigenous Peoples.
Situational analysis and needs assessment
Indigenous Peoples continue to face the impacts of historical marginalization, including colonization, land dispossession, oppression and discrimination, along with a lack of control over their cultural practices.
Key beneficiary groups and priority sectors
A key component of the criteria of Indigenous Peoples is self-determination and self-identification.
Acknowledgements
This strategy paper was written under the supervision of Robertha Reid, Senior Advisor, Office of the Executive Director, and René Alarcón, Senior Trade Promotion Officer, Office of Latin America and the Caribbean.
Stakeholder engagement and partnership
The successful implementation of the IPT Strategy requires a comprehensive and collaborative approach, engaging a diverse range of stakeholders across multiple levels.