Mobile and other channels for inclusive multichannel service delivery

Eradication of poverty remains high on the global development agenda and requires empowering people living in poverty and other disadvantaged and vulnerable groups with public information and services. Different modalities and channels for extending public service delivery to all the people and leave no one behind including disadvantaged and vulnerable groups. The evolution of e-government in the next stage beyond 2015 needs further rethinking and transforming the way government institutions operate, with citizen needs and expectations at the core of its business re-engineering process. An integrated inclusive multichannel service delivery approach is, therefore, central to the successful implementation of the way forward.

Related Subject(s): Démocratie et gouvernance