Public policy framework

This chapter focuses on the most pertinent public policy instruments, namely the National Consumer Protection Policy and the National Consumer Protection Plan. When defining the scope of this study, consideration was given to the areas of interest expressed by Peru, the United Nations guidelines for consumer protection and other relevant international instruments that codify international best practices. For these reasons, the chapter includes a specific section on electronic commerce, as this is an area which, although not fully incorporated into the instruments mentioned, is one of the pillars of the United Nations guidelines.

Sustainable Development Goals:

Decent Work and Economic Growth

Reduced Inequalities