What is quality management and what are its four components?

The term ‘quality management’ (QM) is defined in ISO 9000 as “coordinated activities to direct and control an organization with regard to quality”.

ISBN (PDF): 9789213614891

Book DOI: https://doi.org/10.18356/8ea16e99-en

Related Subject(s): International Trade and Finance

Sustainable Development Goals:

Industry, Innovation and Infrastructure

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