Building the resilience of e-government

Internet use has proliferated since its inception. By 2017, it was estimated that 3.7 billion people, approximately half of the world’s population, have access to and continuously use the Internet. With big data, machine learning, and the Internet of Things, some experts anticipate that the number of Internet connections may grow to nearly a trillion by 2035.2 Similarly, there has been an ever increasing amount of government services that are conducted online. Egovernment development by Member States has progressed with the use of the latest tools and Internet technologies as featured in the current and past editions of the United Nations E-Government Surveys. Digital technologies and e-government have provided advanced tools and resources for governments to deliver public services, engage citizens in policy making, improve transparency and monitor development plans. As these tools increasingly become more essential for a dependable and smooth flow of services, threats of disruption, such as cyber-attacks or natural disasters, are never far behind.

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