United Nations E-Government Survey 2018

Gearing E-Government to Support Transformation Towards Sustainable and Resilient Societies

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Governments have the critical responsibility to pursue policies and measures to build resilience and assist those most affected by shocks in achieving the Sustainable Development Goals (SDGs). They must find ways to anticipate disasters and shocks and lower their impact. Digital technologies are increasingly being used by governments to improve the response to disasters and other shocks to improve the resilience of communities. In the information society, it is important to move onwards to an approach where the concerns of building resilience, sustainable development and leaving no one behind are embedded in e-government development.



Global trends in e-government

The 2030 Agenda for Sustainable Development introduces the concept of data-driven governance and highlights the challenge to “increase significantly the availability of high-quality, timely, reliable and disaggregated data by 2030”. This chapter presents a data-driven analysis of the key trends of e-government development in 2018 based on the assessment of the E-Government Development Index (EGDI). It also describes and analyzes global trends in electronic and mobile service delivery and sheds light on the distribution of online services by income level and sectors.


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