Digitally Enabled New Forms of Work and Policy Implications for Labour Regulation Frameworks and Social Protection Systems

Digital transformation, accelerated by the COVID-19 pandemic, is enabling new forms of work and new ways of organizing work. Yet, due to regulatory gaps, social protection gaps, and weak enforcement mechanisms, many workers in these new forms of work - especially in the platform economy - may be pushed into precarious employment. Labour regulations should be updated to balance flexibility with the safeguarding of labour standards, workers’ protection, and income security in the digital age. This requires a shift away from one-size fits-all solutions to tailor-made employment and social protection policies that consider the unique opportunities and challenges of different types of new forms of work, based on better data and careful examination of the impacts of digitally enabled forms of work on society and the economy. Social protection systems need to adapt to ensure no worker is left unprotected in a future world of work transformed by digital technology.