The Power of Thick Data: Unveiling the Hidden Facets of COVID-19 Impact and the Next Emerging Development Issues - Country Case Study from the Republic of Moldova

COVID-19 threw Moldovan governance into chaotic domain (in Cynefin terms), where cause and effect are unclear, events are too confusing to wait for a knowledge-based response and Government has to act and sense before responding. The Republic of Moldova used thick data (micro-narratives) to unveil the hidden facets of COVID’s impact. Using thick data helped to provide a more nuanced response to challenges, for instance by better shaping communication strategy. Thick data should not be considered as contradicting big data, but rather as complimentary and enriching sensemaking. Empowering people to reflect on their assessed anecdotal evidence helps to enrich insights.